Most deliveries will be carried out by our in-house delivery team. For smaller products and delivery to Aberdeen and the Scottish Highlands, we will contact you if, on occasion, we enlist the services of a courier company. 

Once a delivery slot is confirmed by the customer, it is the customer’s responsibility to ensure they will be available to receive the goods; otherwise, a re-delivery charge will apply. 

Please be aware it is the customer’s responsibility to check that any orders will fit through doorways, stairwells and staircases. This includes any tables with tops in excess of 220 cm. If you are in any doubt, please speak to our team prior to delivery who can advise. A re-delivery charge may be applied should our team need to return or use more specialist equipment than the standard two-man crew. 

Due to the weight and size of some of our products, once the team arrives, it is the customer’s responsibility to move any pets and minors out of harm’s way during assembly for safety reasons. We also ask customers to refrain from assisting the team as they are fully trained in the handling of the goods. 

Upon receipt of the goods, it is the customer’s responsibility to check over the order and its assembly to ensure it is in good condition. We take full responsibility for any damage found during inspection only upon delivery. 

For deliveries of everyday items, we assure customers that they will fall under a maximum delivery time of 14 business working days from the date of purchase. In cases where bespoke items are ordered, please note that delivery will commence 5 to 7 weeks from the date of purchase, recognising the made-to-measure specificity of these products.